Order Info & Policies
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Once an online order is confirmed, it is immediately sent to our warehouse for processing. Because of this, we are unable to change online orders in any way or cancel online orders for any reason. All confirmed orders will be subject to our return policy above.
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International orders may or may not incur Customs Fees/Duty Taxes. These fees vary by country, and as we can not control or estimate these fees, they are the sole responsibility of the purchaser.
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As a protection against fraud for all of our customers, we reserve the right to request additional verification of information before processing any order. This includes, but is not limited to, identity, billing/shipping addresses, and method of payment information. Manic Panic reserves the right...
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Missing Item or Incorrect Item Received
If an item is missing from your order or you receive an item that you did not order, please email one clear photo of your packing slip and the items received in your package, labels facing forward, to customerservice@manicpanic.com and be sure to include your 5 digit order number in the subject l... -
Order Errors, Damages, & Lost Shipments
Please be advised that Manic Panic is not responsible for orders shipped to an incorrect address due to customer error. It is very important that you make sure everything on your order is correct before you finalize the order. Once an online order is confirmed, it is immediately sent to our wareh... -
'Payment Pending' Orders: Depending on certain issuing banks, some customer credit card payments may take up to 5 days to settle successfully. Orders that have a payment pending status will be held until the payment has been received in full. If this situation occurs, you will be notified within ...
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If you would like to return anything from your order (except for Lifestyle products – see below), please understand that this must be done at your own expense per our return policy. Eligible items must be shipped back to us within 5 days of delivery* and be in perfect, unused, and re-sellable con...
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Sales, Discounts, & Free Promotional Items
Any time we are having a sale involving a discount code, it is very important that you make absolutely sure to type the code into the discount code box and make sure it is applied to your order before finalizing your order. The same applies to free item promotions - these must be added to your ca... -
ALERT: USPS & FEDEX ARE EXPERIENCING UNPRECEDENTED VOLUME INCREASES AND LIMITED EMPLOYEE AVAILABILITY DUE TO THE IMPACTS OF COVID-19. PLEASE BE AWARE THAT EXPEDITED SHIPPING TIMES CANNOT BE GUARANTEED AT THIS TIME, SO PLEASE DO NOT CHOOSE AN EXPEDITED SHIPPING METHOD IF THIS MAY BE AN ISSUE ...