If you would like to return anything from your order (except for Lifestyle products – see below), please understand that this must be done at your own expense per our return policy. Eligible items must be shipped back to us within 5 days of delivery* and be in perfect, unused, and re-sellable condition. Once received and verified, we will process a refund for the cost of the items minus the original shipping cost.
If all of these requirements are met, you may send your package to:
Tish & Snooky's Manic Panic NYC
ATTN: RETURN ORDER #(ENTER 6 DIGIT ORDER NUMBER HERE)
21-07 Borden Avenue, 4th Floor
Long Island City, NY 11101
Please be sure to include your 6 digit order number with all returns and retain the tracking number for your return shipment. Returns submitted without a 6 digit order number cannot be processed. Shipments sent to us without proper tracking that cannot be located cannot be processed.
Any issue with Manic Panic products purchased from this website other than damages can be addressed by our experienced customer service department. For assistance, please email customerservice@manicpanic.com . Please see our policy below for information regarding items damaged in shipping.
If the product was not purchased directly from this Manic Panic website, please contact the original retailer directly. Please provide proof of purchase when asking for a replacement or refund and the customer service team will help you with your purchase and /or return.
**Lifestyle products* are made to order and are final sale. As stated on the listings for items in this category, Lifestyle products may not be returned or exchanged for any reason. Be sure to check size charts and measurements to ensure a proper fit for clothing items and shoes. If you order a Lifestyle product and it arrives damaged or defective, please send a picture of the item and damage or defect to customerservice@manicpanic.com for further assistance.