ALERT: USPS & FEDEX ARE EXPERIENCING UNPRECEDENTED VOLUME INCREASES AND LIMITED EMPLOYEE AVAILABILITY DUE TO THE IMPACTS OF COVID-19. PLEASE BE AWARE THAT EXPEDITED SHIPPING TIMES CANNOT BE GUARANTEED AT THIS TIME, SO PLEASE DO NOT CHOOSE AN EXPEDITED SHIPPING METHOD IF THIS MAY BE AN ISSUE FOR YOU.
On average, please expect anywhere from 1-2 business days processing time before receiving a shipping notification for your online order. Business days are Monday - Friday only, excluding weekends and holidays. Once your order ships, you will receive tracking updates automatically. Estimated delivery info will only be available via your tracking number once you receive your tracking number. You can expect possible processing delays during sales and annual holiday seasons, specifically October – December, due to the high volume of orders we receive, so please place orders as early as possible during these times to avoid late order arrivals.
Any orders containing hair bleach, nail polish, or color spray cannot be shipped outside of the continental United States or to PO Boxes, APO, or FPO addresses. These items must be shipped via FedEx Ground and cannot be expedited for any reason due to product shipping regulations.
Available Shipping Options:
United States:
- Standard Shipping Options – Delivery times vary depending on location and shipping method.
- FedEx Ground for all orders containing hair bleach, nail polish, or color spray shipped within the continental US. These items cannot be shipped to PO Boxes or anywhere outside of the continental US.
- USPS First Class or Priority Mail for all other US orders.
- Expedited Shipping Options:
- FedEx Standard Overnight:Delivery Guaranteed by 8pm the following Business Day after the order has been processed and an email shipping confirmation has been received.
- FedEx Express Saver: Delivery Guaranteed by 8pm 3 Business Days after the order has been processed and an email shipping confirmation has been received.
- Standard Shipping Options – Delivery times vary depending on location and shipping method.
Canada: USPS Priority International or FedEx Economy – Delivery times vary depending on location and shipping method.
All Other International Shipments: FedEx Economy – Delivery times vary depending on location.
Lifestyle products
are made to order and will be shipped separately from any other items in your order. These items may take longer to arrive. Please see individual listings for estimated shipping times for specific products.
Disclaimer: Ordering During Extreme Temperatures
Please keep in mind that chemicals and liquid products may be affected by extreme temperatures. We advise that you avoid ordering hair bleach during times of extremely hot weather. Extreme heat may cause developer to expand and leak out of the bottle. We also advise that you make careful consideration when ordering anything liquid or cream based during times of extreme freezing cold temperatures. If these items are left in a freezing, non-temperature controlled environment, they may freeze over which may or may not affect product use. Please understand that we cannot control or be held responsible for weather conditions.